As a new or continuing student, you have all the information you need—within easy reach—to help you get started and settled into a routine for success. The Learner Services team and your Career Coach are ready to help you create a plan to achieve your academic goals. Follow the links below for answers to your most common questions and to learn more.
Have a question? Can’t find the answer? Call Learner Services first. We’ll get you answers to all your questions, large and small—about first term course registration, concentration changes, student resources, graduation, connecting to career and academic support, and much more. If any of your questions are more complex or specialized, we’ll make you an appointment with the right people on the right Northeastern team to help you.
Phone: Learner Services 1-833-NU-LEARN (1-833-685-3276)
Hours: 8:30 AM – 5 PM (ET) Monday – Friday
For information on resources including SMARTHINKING, the Writing Center, the International Tutoring Center, and the Math Center, please visit the Tutoring Services site.
Smarthinking is a free, online, one-on-one tutoring service that provides subject-specific help as well as writing support to students. E-Structors provide guidance during live whiteboard sessions and give feedback to submitted questions and writing assignments. You can submit your writing for any subject and have it reviewed by an e-structor and returned to you, usually within 24 hours. Review the instructions on how to access Smarthinking for more information.
Northeastern Writing Center
The Northeastern Writing Center offers one-to-one feedback in person and online at all stages in the writing process from brainstorming and outlining,
to draft revision, editing, and final submission. Writing Center consultants work with undergraduate and graduate students from all academic disciplines; speakers of other languages as well as native speakers of English; and weak, average, and strong writers.
Northeastern Math Center
The Northeastern Math Center offers math tutoring on an individual basis (for undergraduates only) in algebra, pre-calculus, and calculus. Students can sign up via myNEU for an appointment.
The Disability Resource Center
The Disability Resource Center (DRC) is dedicated to serving those of the Northeastern community while adhering to laws regarding disability and privacy.
University Health and Counseling Services (UHCS)
The Northeastern University Health and Counseling Services Team provide students with services and resources to help students stay healthy, physically and mentally. UHCS also handles requests for medical leave of absence.
Code of Conduct
The university’s Code of Student Conduct sets the expectations around behaviors that promote the safety and welfare of the Northeastern University community. The University seeks to provide a supportive environment that is conducive to learning, the pursuit of truth, the exchange of knowledge, the intellectual development of students, and the general good of society. In those instances where violations of the behavioral expectations occur, Northeastern University has developed policies and procedures to protect the interests of members of the University community, individually and collectively.
You can learn about Northeastern’s academic integrity policy and find tools for proper citation by visiting the CPS Academic Integrity webpage.
The Citation and Academic Integrity Checklist provides you with key terms and a set of questions before you hand in your first paper.
Through the Blackboard Support Center, you have the ability to search help documents, create a help ticket, receive live help via chat, and call the support number. Help is available 24/7.
Information Technology Services (ITS)
Information Technology Services (ITS) is the main provider of the technology framework and your “electronic life” at Northeastern.
Veterans and Service Members
Center for the Advancement of Veterans and Service Members (CAVS)
Our Center for the Advancement of Veterans and Service Members is dedicated to helping you achieve your educational and career aspirations. With a focus on student veteran employability, the Center offers mentorship opportunities and career resources designed to help you leverage your military experience and more seamlessly transition to civilian life.